Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers.

Description:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. 

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Capabilities:

• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment 
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling 
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems 
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation 
• Support network upgrade projects or initiatives 
• Support end-user connectivity needs 

Required Qualifications:

• TS/SCI with Agency Appropriate Polygraph
• Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and two (2) to four (4) years of experience
• Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field.
• MUST be CWIP Compliant - A+, Net+ or Sec+. Preferred Security + Certification.

Required Technical Skills:

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches 
• Demonstrated ability to read and understand technical manuals and schematics 
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access) 
• Able to manage time and priorities effectively 
• Able to work efficiently with minimal supervision 
• Proficient in working with end-users remotely 
• Demonstrated expertise in Microsoft Windows 7 and 10 
• Familiar with Active Directory security and policies 
• Excellent analytical and problem solving skills 
• Must be able to drive company vehicle. 
• Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management. 
• Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. 

Salary Range: $50,000.00 - $60,000.00 (Annually)
Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Benefits Package:
Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
• CareFirst Preferred Dental
• CareFirst BlueVision

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:
Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:
Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at Staffing@Itezz.com. We are happy to provide reasonable accommodation to ensure equal access to all candidates.